1. Service Provider Information:

   • Business Name: Benedek Noémi Sole Proprietor

   • Registered Office: 2014 Csobánka, Templom köz 5.

   • Tax Number: 90126684-1-33

   • Registration Number: 59275592

   • Registration Authority: National Tax and Customs Administration

   • Phone Number: +36 30 713 2288

   • Email Address: info@ladyconnect.hu

Hosting Service Provider Information:

• Company Name: Rackhost Zrt.

• Registered Office: 6722 Szeged, Tisza Lajos körút 41.

• Email: info@rackhost.hu

There is no conduct code available for the Service Provider in relation to the law prohibiting unfair commercial practices towards consumers. The Service Provider is a member of the Pest County and Érd Chamber of Commerce and Industry.

2. Service Provider’s Website:

   • www.ladyconnect.hu

3. Key Definitions:

   • Contract concluded between parties at a distance: A consumer contract concluded through a distance sales system organized for the provision of the contract’s product or service without the simultaneous physical presence of the parties, where communication tools enabling communication between the parties are used.

   • Service provision contract: Any contract other than a sales contract, under which the business provides or agrees to provide a service to the Client, and the Client agrees to pay or undertakes to pay for the service.

   • Service Provider: The legal entity providing the service.

   • Client: A natural or legal person using the services of the Service Provider.

   • Consumer: A natural person acting for purposes outside of their independent occupation or economic activity.

4. Availability of the General Terms and Conditions:
   The Service Provider publishes the applicable General Terms and Conditions on its website or sends them by email to Clients who request the service.

5. Content of the General Terms and Conditions:
   These General Terms and Conditions contain the rights and obligations of the Client who uses the services provided by the Service Provider, as well as the terms of the agreement between the parties. The General Terms and Conditions are valid for bookings or registrations for the services provided by the Service Provider (coaching, spiritual care, other services) and for participation in those services. These terms qualify as general terms and conditions under Section 5, Subsection (1) of Act CVIII of 2001 on electronic commerce services and services related to the information society, as well as the detailed rules of contracts between consumers and businesses set out in Government Decree 45/2014 (II. 26.). Some provisions of these General Terms and Conditions apply only to Clients acting as Consumers.

   These General Terms and Conditions apply to any service requested by the Client through registration or appointment booking. If the Client wishes to use the services of the Service Provider, they must accept the provisions of these General Terms and Conditions, which can be done by selecting the checkbox on the website or by confirming via email. By accepting the provisions of these General Terms and Conditions, a contract is established between the Service Provider and the Client. If the Service Provider makes these General Terms and Conditions available or sends them prior to the Client submitting the registration/appointment and/or the payment of the service fee (or part thereof) but the Client does not respond with feedback regarding the acceptance of the General Terms and Conditions, and instead submits the registration/booking and/or makes the payment, it is considered that the Client has accepted the provisions of the General Terms and Conditions.

   6. Validity of the General Terms and Conditions:

   These General Terms and Conditions come into effect on March 1, 2026, which is the same day the General Terms and Conditions are published on the website. The provisions of the General Terms and Conditions will apply to all Clients and services from the effective date.

   The Service Provider reserves the right to modify the provisions of these General Terms and Conditions. In case of modification, the General Terms and Conditions in effect at the time the registration/appointment is submitted will apply.

   These General Terms and Conditions apply to registration, appointment booking, and participation in the services provided by the Service Provider (both online and in-person). To use the services provided by the Service Provider, a person must first register for the service, have the registration accepted by the Service Provider, pay (or partially pay) the service fee, and accept the provisions of these General Terms and Conditions.

   The General Terms and Conditions regulate the rights and obligations arising between the parties during the use of the services described above.

   7. Formation of the Contract:

   The legal relationship between the Client and the Service Provider is formed upon the acceptance of these General Terms and Conditions, which determines the rights and obligations of both parties. The contract is concluded electronically, with the Client registering for the service, booking an appointment, sending the booking, and the Service Provider confirming it (explicitly accepting the Client’s offer) to the email address provided by the Client, in compliance with data protection regulations. The Service Provider has the right to withdraw from the contract even after sending the confirmation if, due to unforeseeable circumstances (e.g., the service is no longer offered, force majeure, illness, etc.), the service cannot be provided. In case of withdrawal, the Service Provider is obligated to settle any financial transactions with the Client if any occurred.

   The Service Provider will inform the Client of the date, method, and location of service provision by email.

   The services provided by the Service Provider are presented on the website www.ladyconnect.hu. On the website, by clicking the “Appointment Booking” menu at the top of the page, the Client can view the available services. The Client can then click the “Book Appointment” button to schedule an appointment for the selected service.

   The Client selects the service they wish to participate in based on the service’s name and begins the appointment booking process. The Client selects the date and time, provides personal details (name, email address), and then submits the booking by clicking the “Book the appointment” button.

   The information provided on the website does not constitute an offer for the conclusion of a contract by the Service Provider.

   By submitting the appointment booking, the Client explicitly acknowledges that their submission is considered an offer and that, upon confirmation from the Service Provider as per these General Terms and Conditions, a payment obligation arises.

   After the booking is received by the Service Provider, the Service Provider will contact the Client via electronic message to confirm the booking and provide further information. Upon sending the confirmation, a contractual relationship is established between the Client and the Service Provider, when the Service Provider confirms acceptance of the Client’s registration for the service.

   (If the confirmation email does not arrive within 48 hours, the Client is released from the binding offer and is not obliged to avail of the booked service.)

   The Client agrees that the contract formed in this way is not considered a written contract and is governed by the laws of Hungary. The contract is subject to the provisions of these General Terms and Conditions.

   The contract is created in Hungarian, and the Service Provider stores appointment bookings electronically. The contract is not filed in any other way and cannot be retrieved later.

   The Client is required to provide accurate, truthful information during the appointment booking. If false or incorrect personal data is provided, the resulting electronic contract is void. The Service Provider disclaims responsibility if the Client uses someone else’s name or data.

   The Service Provider is not responsible for any issues arising from the Client providing incorrect, incomplete, or inaccurate information, as the Service Provider always gives the Client the opportunity to check the data during the booking process.

   8. Customer Service:
      The Service Provider will respond to Client inquiries through the contact details provided in these General Terms and Conditions.

   9. Possibility to Correct Data Entry Errors:
      During the appointment booking process, the Client has the ongoing option to correct the provided information.

   If, after submitting the booking, the Client wishes to modify the provided details, they can contact the Service Provider through the contact details provided in these General Terms and Conditions.

   The Client acknowledges that the Service Provider cannot be held responsible for damages resulting from incorrect data entry or inaccuracies in the information provided by the Client.

   An incorrectly provided email address or a full mailbox may cause the lack of confirmation, preventing the contract from being concluded. In such cases, the Service Provider will attempt to contact the Client through other means.

   10. Service Fee:

   The Client is obliged to pay a fee for the service provided. The Service Provider will inform the Client of the service fee amount on the website or via email. The service fee is the applicable consumer price, and the currency is Hungarian Forint. The service fee does not include VAT, as the Service Provider operates as a VAT-exempt entity under the exemption scheme.

   The Service Provider reserves the right to modify the listed fees. The Service Provider guarantees that, after the parties’ binding offer and the Service Provider’s acceptance, any potential price change will not affect the service fee for bookings that have been sent and confirmed.

   Once the Service Provider sends the confirmation, the total amount of the service fee remains unchanged. However, due to a technical error or typo, there may be a significantly incorrect price displayed on the website or in the electronic email. In such cases, the Service Provider will contact the Client by electronic message before the service is provided for clarification. The Service Provider does not consider such registrations or bookings valid, and is not responsible for any resulting damages. The Service Provider will make every effort to ensure the service fees are correctly displayed. If, despite their best efforts, an incorrect price is shown, the Service Provider is not obliged to provide the service at the incorrect price.

   11. Payment and Cancellation Terms:

   The Client is required to pay the service fee to the Service Provider before the service is provided.

   • Cash Payment: The Client pays the service fee to the Service Provider on-site at the time of service.

   • Prepayment by Bank Transfer: The Client transfers the service fee to the Service Provider’s bank account. Once the payment is received in the Service Provider’s bank account, the Client is entitled to receive the service.

   In accordance with the Service Provider’s legal obligations, the Client is informed that submitting the contractual declaration (sending the appointment booking) entails a payment obligation to the Service Provider.

   The Client may cancel participation in the coaching session, spiritual care, or other service by a unilateral declaration to the Service Provider without any obligation to justify the cancellation, provided the service is not used as a Consumer:

   • If the cancellation occurs more than 7 calendar days before the booked appointment, the Client is not required to pay any service fee.

   • If the cancellation occurs more than 2 calendar days but less than 6 calendar days before the booked appointment, the Client must pay 50% of the service fee to the Service Provider.

   • If the cancellation occurs within 2 calendar days of the booked appointment, the full service fee becomes due, and the Client must pay the full fee to the Service Provider.

   Cancellation must be submitted electronically to the email address info@ladyconnect.hu.

   If the Client does not avail of the service or does not show up at the booked appointment, the session is considered held for the Client, any payments made cannot be used for other services, and no refunds will be provided. The Client is still obliged to pay the full service fee to the Service Provider.

   If the Service Provider, through its own fault or for reasons beyond its control, fails to meet the agreed appointment, is unavailable, or is unable to provide the service for any reason, they are required to make up for the missed event and reschedule it, or refund the service fee paid in advance to the Client. The Client is not entitled to claim compensation from the Service Provider for any other reasons or for any additional costs incurred.

   The Client agrees that the invoice for the service fee will be sent exclusively in electronic form to the email address provided by the Client. The Client must ensure that the invoice can be delivered electronically and that technical settings (e.g., firewalls) do not block this. If the Client changes their email address, they are obliged to notify the Service Provider via email.

   12. Performance Time, Service Use, and Liability:

   The performance date is the date of the coaching session, spiritual care, or other service being held.

   The Client acknowledges that the Service Provider commits to delivering the agreed service in accordance with professional and ethical rules, to the best of their knowledge and experience, with the Client’s interests in mind, but does not guarantee a specific result.

   The Client acknowledges that the proper delivery of the service may require multiple meetings and an extended process. However, the Service Provider does not commit to achieving results beyond the expected level of care in such cases.

   The Client agrees to respect the laws governing the Service Provider and the Service Provider’s operational procedures when using the service.

   The Client agrees not to engage in conduct that would violate or harm the rights or legitimate interests of the Service Provider. The Client is liable for any damages caused in accordance with civil law.

   The Client is required to cooperate with the professional providing the service and to respect the Service Provider’s rights. The Client must provide the Service Provider with any information necessary for the service’s completion. The Service Provider accepts no responsibility for problems or damages caused by the Client withholding or inadequately transferring information.

   The Client acknowledges that during the use of the service, it is prohibited to record any statements made using recording devices capable of capturing sound or images, unless the Service Provider has given prior written consent.

   The Client also acknowledges that any documents or information provided by the Service Provider may not be transferred, reproduced, or distributed to third parties. These documents are the exclusive intellectual property of the Service Provider, and any use of them is only permitted with the Service Provider’s prior written consent.

   In the case of online services, the Client acknowledges that only one person, using one device, is authorized to participate in or connect to the service.

   The Client is fully responsible for violating the obligations outlined in this section. If the Service Provider becomes aware of a legal violation committed by the Client, it is entitled to issue an invoice for a penalty of HUF 2,000,000, i.e., two million forints, to the Client. The Client must settle the invoice within 8 days.

   The Service Provider does not enter into contracts with minors. By accepting these General Terms and Conditions, the Client declares that they are at least 18 years old at the time of the contract’s conclusion.

   13. Data Protection:
       The Service Provider handles personal data only in accordance with applicable laws, strictly adhering to data protection and privacy regulations, and considering principles of lawfulness, fairness, transparency, purpose limitation, data minimization, accuracy, and storage limitation.

   The Service Provider takes all necessary technical and organizational measures to ensure that the Client’s personal data is handled securely, in compliance with the European Parliament and Council (EU) 2016/679 regulation.

   The Privacy Policy related to personal data processing is available on the Service Provider’s website and at its registered office.

   14. Right of Withdrawal:
       In the case of contracts concluded outside of business premises and between parties at a distance, the Client (if acting as a Consumer) has the right to withdraw from the service contract within 14 days from the date of the contract’s conclusion without providing a reason.

   The Client may exercise this right by submitting a clear statement or using the sample withdrawal/termination form found in Annex 2 of Government Decree 45/2014 (II. 26) (below):

   Sample Statement for Withdrawal/Termination:

   Recipient: Benedek Noémi Sole Proprietor
   Address: 2014 Csobánka, Templom köz 5.
   I, the undersigned …………………………. declare that I exercise our right to withdraw/terminate the contract for the service outlined below:
   Contract Conclusion Date / Receipt Date:
   Consumer(s) Name:
   Consumer(s) Address:
   Please refund the purchase price to the following bank account (fill this out if you want the refund to be made by bank transfer):
   Consumer(s) Signature: (only for paper statements)
   Date:

   The statement may be sent to the Service Provider via email (info@ladyconnect.hu) or by postal mail to the registered address of the Service Provider (Benedek Noémi Sole Proprietor, 2014 Csobánka, Templom köz 5). The withdrawal is considered valid if the Client informs the Service Provider of their intent to withdraw within 14 days from the contract conclusion date. The Client bears the burden of proof. If the Client withdraws from the contract in this way, the Service Provider must immediately, but no later than within 14 days of receiving the notice, refund the full amount paid by the Client, including any related costs.

   If the Client withdraws from the contract after the performance has started, the Client must pay a proportionate fee for the service already provided, based on the total contract amount increased by VAT. If the Client proves that this calculated amount is excessive, the proportional fee will be calculated based on the market value of the service performed up to the contract termination date.

   The right of withdrawal does not apply to the Client if the service was fully performed and the Service Provider started the performance with the Client’s explicit prior consent, and the Client was informed at the time that they would lose the right to withdraw once the service had started.

   The Client acknowledges, by accepting these General Terms and Conditions, that they explicitly agree to the Service Provider starting to perform the service and preparing for it after the appointment booking. As a result, the Client loses the right to withdraw from the contract, which they acknowledge upon accepting these General Terms and Conditions.

   15. Complaint Handling Related to the Service Provider’s Activities:

   If the Client is dissatisfied with the services provided by the Service Provider and wishes to file a complaint, they may do so verbally or in writing: by post (Benedek Noémi Sole Proprietor, 2014 Csobánka, Templom köz 5.) or by email (info@ladyconnect.hu).

   The Service Provider will investigate all complaints. The Service Provider is required to immediately investigate any verbal complaint and, if necessary, resolve it. If the Client does not agree with the handling of the complaint or if immediate investigation is not possible, the Service Provider must immediately record the complaint and its position on the matter. A copy of the report must be provided to the Client if the complaint was submitted verbally.

   The Service Provider must respond in writing to any written complaint within 30 days of receiving it, unless EU law dictates a different timeframe. The response must address the substance of the complaint. In case of longer deadlines, the law will apply.

   The complaint report must include the following details:

   • The Client’s name and address

   • The place, time, and method of filing the complaint

   • A detailed description of the Client’s complaint, a list of the documents and other evidence presented by the Client

   • The Service Provider’s position on the Client’s complaint, if the complaint could be investigated immediately

   • The name of the person recording the complaint and the Client’s signature

   • The location and time of the report

   The Service Provider must keep the complaint report and its response for three years and present them to the supervisory authorities upon request.

   If the complaint is rejected, the Service Provider must inform the Client in writing about which Authority or Consumer Dispute Resolution Board they can approach, based on the nature of the complaint. This notification must also include the contact information of the competent Authority or the relevant Dispute Resolution Board, including their address, phone number, website, and email address. The notification should indicate whether the Service Provider will use the Dispute Resolution Board procedure to resolve the consumer dispute.

   16. Consumer Dispute Resolution Board, Consumer Protection, Judicial Enforcement:

   The Service Provider informs Clients (if acting as Consumers) that if they do not agree with the Service Provider’s response to their complaint, they can turn to the following authorities:

   The Client may initiate a Dispute Resolution Board procedure at the Dispute Resolution Board based on their place of residence or the Service Provider’s location.

   Dispute Resolution Board of Pest County:

   • Address: 1055 Budapest, Balassi Bálint utca 25. IV/2.

   • Phone: 06-1-792-7881

   • Email: pmbekelteto@pmkik.hu

   • Website: www.pestmegyeibekelteto.hu

   • Jurisdiction: Pest County

   Other geographically competent Dispute Resolution Boards’ contact details:

   Baranya County Dispute Resolution Board:

   • Address: 7625 Pécs, Majorossy I. u. 36.

   • Phone: +36-72/507-154

   • Mobile: +36-20/283-3422

   • Email: info@baranyabekeltetes.hu

   • Website: www.baranyabekeltetes.hu

   • Jurisdiction: Baranya County, Somogy County, Tolna County

   Borsod-Abaúj-Zemplén County Dispute Resolution Board:

   • Address: 3525 Miskolc, Szentpáli u. 1.

   • Postal Address: 3501 Miskolc, Pf. 376.

   • Phone: +36 46/501-090

   • Email: bekeltetes@bokik.hu

   • Website: www.bekeltetes.borsodmegye.hu

   • Jurisdiction: Borsod-Abaúj-Zemplén County, Heves County, Nógrád County

   Budapest Dispute Resolution Board:

   • Address: 1016 Budapest, Krisztina krt. 99. I. em. 111.

   • Postal Address: 1253 Budapest, Pf. 10.

   • Phone: +36 1/ 4882-131

   • Fax: 06-1-488-2186

   • Email: bekelteto.testulet@bkik.hu

   • Website: www.bekeltet.bkik.hu

Jurisdiction: Budapest

Szeged-Csongrád-Csanád County Dispute Resolution Board:

• Address: 6721 Szeged, Párizsi krt. 8-12.

• Phone: +36-62/554-250/118

• Email: bekelteto.testulet@csmkik.hu

• Website: www.bekeltetes-csongrad.hu

• Jurisdiction: Békés County, Bács-Kiskun County, Csongrád-Csanád County

Fejér County Dispute Resolution Board:

• Address: 8000 Székesfehérvár, Hosszúsétatér 4-6.

• Phone: +3622/510-310

• Email: bekeltetes@fmkik.hu

• Website: www.bekeltetesfejer.hu

• Jurisdiction: Fejér County, Komárom-Esztergom County, Veszprém County

Győr-Moson-Sopron County Dispute Resolution Board:

• Address: 9021 Győr, Szent István út 10/a.

• Phone: 06-96-520-217

• Email: bekelteto.testulet@gymsmkik.hu

• Website: www.bekeltetesgyor.hu

• Jurisdiction: Győr-Moson-Sopron County, Vas County, Zala County

Hajdú-Bihar County Dispute Resolution Board:

• Address: 4025 Debrecen, Vörösmarty u. 13-15.

• Phone: 06-52-500-710; 06-52-500-745

• Fax: 06-52-500-720

• Email: bekelteto@hbkik.hu

• Website: www.hbmbekeltetes.hu

• Jurisdiction: Jász-Nagykun-Szolnok County, Hajdú-Bihar County, Szabolcs-Szatmár-Bereg County

Pest County Dispute Resolution Board:

• Address: 1055 Budapest, Balassi Bálint utca 25. IV/2.

• Phone: 06-1-792-7881

• Email: pmbekelteto@pmkik.hu

• Website: www.pestmegyeibekelteto.hu

• Jurisdiction: Pest County

The Dispute Resolution Boards are independent bodies operating alongside the county chambers of commerce and the Capital City Chamber of Commerce and Industry. Their goal is to resolve disputes between the Client and the Service Provider outside the court system, primarily by creating an agreement between the two parties, thus helping the enforcement of consumer rights quickly, easily, and effectively.

The Client must first attempt to resolve the dispute directly with the Service Provider before approaching the Dispute Resolution Board. The procedure at the Dispute Resolution Board is free of charge, and the Client will only incur a cost if the decision is unfavorable to them.

The Dispute Resolution Board procedure begins upon the Client’s request. The request must be submitted in writing to the Dispute Resolution Board president via letter, telegraph, fax, or any other tool that ensures the storage and unchanged presentation of the information.

The request must include:

• The Client’s name, address, or residence

• The name and registered office of the Service Provider

• The designated Dispute Resolution Board

• A brief description of the Client’s position, supporting facts, and evidence

• The Client’s statement that they attempted to resolve the dispute directly with the Service Provider

• The Client’s statement that no other Dispute Resolution Board procedure, mediation, or court action has been initiated

• The Client’s signature

The request should include any documents or copies (extracts) to which the Client refers as evidence, particularly the written statement from the Service Provider rejecting the complaint or any other written proof regarding the attempted resolution.

If the Client acts through an authorized representative, a power of attorney must be attached.

If the Client identifies a violation of their consumer rights, they may file a complaint with the consumer protection authority. After evaluating the complaint, the authority will decide on the conduct of the consumer protection procedure. According to Sections 45/A (1)-(3) of the Consumer Protection Act, and Government Decree 387/2016 (XII. 2.), the general consumer protection authority is the government office: [link to government portal]

The Client is entitled to enforce their claim arising from the consumer dispute in court under the Civil Code (Act V of 2013) and the Civil Procedure Code (Act CXXX of 2016).

17. Online Dispute Resolution:

The European Commission has created a website where Clients (if acting as Consumers) can register and have the opportunity to resolve disputes related to the services they have received through the platform, by filling out a request, thereby avoiding court proceedings. If the Client wishes to file a complaint about a service purchased online and does not wish to go to court, they may use the online dispute resolution tool. The platform allows the Client to select the dispute resolution body they wish to appoint to handle the complaint.

The online dispute resolution platform is available at:
ODR link

18. Miscellaneous and Final Provisions:

The Client’s electronic appointment booking assumes that the Client possesses the necessary technical and legal knowledge to use the electronic service. The Service Provider is not responsible for errors arising from a lack of these skills or from defects in electronic products, or for errors caused by information technology or telecommunications service providers (e.g., internet service providers).

The Client is responsible for protecting their computer and the data it contains.

If a mandatory legal provision or a court decision limits or invalidates any provision of these General Terms and Conditions, it does not affect the validity of the remaining provisions.

For any matters not regulated by these General Terms and Conditions, the Civil Code of Hungary (Act V of 2013) and other relevant legal provisions shall apply.

19. Applicable Laws:

The contract formed between the parties is subject to the following legal provisions:

• Act CLV of 1997 on consumer protection

• Act CVIII of 2001 on electronic commerce services and services related to the information society

• Act V of 2013 on the Civil Code

• Government Decree 45/2014 (II. 26) on detailed rules for contracts between consumers and businesses

These General Terms and Conditions come into effect on March 1, 2026, and apply to contracts concluded after that date.